Shipping policy

  1. Delivery Charges:
    We offer reliable shipping for all orders. Shipping charges are as follows:

    • United States, United Kingdom, and Australia: $25 flat rate charge.
    • Other Countries: $30 flat rate.
    • We provide door-to-door delivery for all orders.

    • Customs Duty & Discount Policy Please note that any additional customs duties, taxes, or clearance fees, if applicable, will be paid by the customer directly to the customs authorities. If the customer pays any such charges upfront and provides us with valid proof of payment, we will offer a 15% discount on the order value as compensation.

  2. Shipping Timeframe: We strive to process and ship your order as quickly as possible. Once your order is placed, please allow 4-5 business days for processing before it is shipped out. The estimated delivery time is 5 to 8 business days.

  3. Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. This allows you to track the progress of your shipment and stay updated on its estimated delivery date.

Return and Exchange Policy:

  1. Customer Satisfaction Guarantee: We want you to be completely satisfied with your Jorde Calf purchase. If for any reason you are not satisfied, please contact our customer support team within 14 days of receiving your order.

  2. Return Eligibility: To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Please ensure that all tags and labels are intact.

  3. Return Process: To initiate a return or exchange, please contact our customer support team at refunds@jorde-calf.com. They will guide you through the process and provide you with the necessary instructions.

  4. Return Shipping: For returns or exchanges due to customer preference or non-defective reasons, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.

  5. Refunds and Exchanges: Upon receiving and inspecting the returned item, we will process your refund or exchange within a reasonable timeframe. Refunds will be issued to the original payment method used during the purchase.

For any further questions or assistance regarding shipping, returns, or exchanges, please contact us at info@jorde-calf.com. Our dedicated customer support team is here to help and ensure your satisfaction.